hp-image

NTT Security Technical and

Managed Security Services

Customer Support Site

Please note that the main functionality on this site is only accessible via a login.

SecureCall and SecureAssist

Contact Details

LocationPhoneE-Mail
Austria 0800 20 13 51 support@nttsecurity.com
Denmark 808 20137 support@nttsecurity.com
Germany 069 15 32 53 502 support@nttsecurity.com
France 0157 323 765 support@nttsecurity.com
Norway 800 18377 support@nttsecurity.com
Sweden 020 088 3554 support@nttsecurity.com
Switzerland 044 51 12 196 (French) / 044 51 12 197 (German) support@nttsecurity.com
United Kingdom 0118 923 5327 support@nttsecurity.com
United States 402 916 5450 support@nttsecurity.com
Rest of world +44 118 923 5327 support@nttsecurity.com

Our PGP keys are here: NTT Security Support public PGP Key  /  NTT Com Security US SOC public PGP Key

Hours of cover

The table below summarises the Support Centre Hours of Cover or availability for SecureCall Classic, SecureCall Enhanced and SecureCall Premium support types.

Classic Standard Business Hours 09:00 to 17:00 (Monday to Friday)
Premium 24 hours by 365 days

Resources

On login to the SecureCall portal you will have access to:
  • Viewing and updating your Service Requests.
  • File up- and download.
  • SecureCall documentation.

Gathering Diagnostics

Once you have logged a support case, further diagnostic files may be required to troubleshoot the problem you have described.

If you would like to provide us with additional information or files up front when you log a case, this may help to speed up the analysis. We have compiled a guide outlining which information is most useful when investigating the different kinds of problems. Please note, that this is intended only as a guide and you may be asked by the Security Analyst to provide further information to assist them with the problem analysis during the case lifecycle.

The Diagnostics Gathering guide is accessible via the SecureCall portal.
Copyright © NTT Security